Shipping policy
Shipping Policy
Last updated: 15 August 2026
Processing Times Orders are typically processed within 2–5 business days. During busy periods, processing may take a little longer. You'll receive a confirmation email with tracking details once your order has been dispatched.
Shipping Times As a dropshipping store, our products are fulfilled directly by our suppliers and may ship from international locations. Estimated delivery times are:
- New Zealand: 7–20 business days
- Australia: 10–20 business days
- Rest of World: 14–30 business days
These are estimates only and may vary depending on your location, customs processing, and carrier delays.
Shipping Costs Shipping costs are calculated at checkout based on your location and order total. Free shipping may be available on qualifying orders — check our current promotions at checkout.
Multiple Shipments If you order multiple items, they may arrive in separate parcels from different suppliers. This is normal and not an error.
Tracking Once your order ships, you'll receive a tracking number via email. Please allow 24–48 hours for tracking information to update after dispatch.
Customs & Duties International orders (including some NZ orders shipped from overseas) may be subject to customs fees, import duties, or taxes imposed by your local government. These charges are the responsibility of the customer and are not included in our pricing or shipping fees.
Lost or Delayed Orders If your order hasn't arrived within the estimated timeframe, please contact us and we'll investigate with the supplier or carrier. We'll do our best to resolve the issue promptly.
Contact For shipping enquiries, please reach out through our store contact page.