Refund policy

Returns & Refunds Policy

We want you to love what you ordered. If something isn't right, here's how we can help.

Returns We accept return requests within 30 days of delivery. To be eligible, items must be unused, in their original condition, and in original packaging.

To initiate a return, please contact us with your order number and reason for return. We'll provide instructions from there.

Please note: As our products are made to order or shipped directly from our suppliers, we are unable to accept returns for change of mind on personalised or custom items.

Refunds Once your return is received and inspected, we'll notify you of the outcome. Approved refunds will be processed to your original payment method within 5–10 business days.

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos and we'll arrange a replacement or full refund at no cost to you.

Non-Returnable Items The following items are not eligible for return:

• Custom or personalised products
• Items marked as final sale
• Downloadable or digital products

Exchanges We don't offer direct exchanges. If you'd like a different item, please return your original order (if eligible) and place a new order.

Shipping Costs Return shipping costs are the responsibility of the customer unless the item is faulty or we made an error with your order.

Consumer Rights Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act 1993 or the Fair Trading Act 1986.